Holt Renfrew will reopen its store in Calgary on Thursday 14th May, which will be followed by the reopening of the Vancouver flagship and Holt Renfrew Ogilvy in Montreal later this month, pending provincial government updates. All the health precautions being undertaken against COVID-19. Prior to each reopening, stores will undergo a deep cleaning of all front- and back-of-house areas.
Increased daily sanitizing will occur throughout the day in all high-touch areas including pay stations, all conveyance, railings, door handles, washrooms, fitting rooms, and more, after each use. Additional porter staffing will be hired and employees will be trained on the new health and safety efforts and policies.
Holt will also provide curbside pickups at valet stations and is continuing its Holts by Appointment service where customers can call the concierge to book a time with an associate before coming into the store. Additionally, a sales floor widget will enable customers to connect with associates for virtual assistance or to set up a one-on-one appointment in-store. Holt is also extending its return policy.