14 April 2019

Our two half-day programme in Tokyo on Thursday afternoon and Friday morning, 6-7 June 2019, will inspire delegates with insightful success stories from leading retail innovators on the future role of department stores in megacities. They will address important topics such as:

How to interpret the fundamental structural changes in retailing and at department stores?

What is the transformation strategy for a unique in-store and online customer experience?

What would a department store look like in a highly urbanised world?

Our confirmed line-up of world-class speakers and panellists includes: 

  • Naoya Araki, President of Hankyu Hanshin Department Stores, Japan
Masao Ariga, President of Hermès Japon, Japan
  • Marco Bizzarri, CEO of Gucci, Italy
  • Peter Camille Borer, COO of The Peninsula Hotels, Hong Kong
  • Yuwadee Chirathivat, Chairwoman of Central Department Store, Thailand
  • Jean-Baptiste Coumau, Partner at McKinsey & Co, Japan
  • Mark Dytham, Architect & Founder of Klein Dytham Architecture, Japan
  • Greg Gelhaus, Head of Asia Pacific at Global Blue, Singapore
  • Mario Grauso, President of Holt Renfrew, Canada
  • Astrid Klein, Architect & Founder of Klein Dytham Architecture, Japan
  • Motoko Matsushita, Director of Nomura Research Institute, Japan
  • Ian Moir, CEO of David Jones, Australia
  • Motoi Oyama, Chairman & CEO of Asics, Japan
  • Vittorio Radice, Vice Chairman of Rinascente, Italy, Board Member of Illum, Denmark & Managing Director of The KaDeWe Group, Germany
  • Doug Stephens, Retail Futurist of Retail Prophet, Canada
  • Kei Suzuki, Director at MUJI / Ryohin Keikaku, Japan
  • Hiroyuki Takagi, Research Director at Nomura Research Institute, Japan
  • Ewan Venters, CEO of Fortnum & Mason, England
  • Naomi Yamakawa, Partner at McKinsey & Co, Japan
  • Tatsuya Yoshimoto, President of Daimaru-Matsuzakaya, Japan

A Store tour in Tokyo, on Friday afternoon, will conclude the programme with a visit to exciting retail formats and departments stores located in the trend-setting retail precincts Harajuku/Shibuya, Shinjuku, and Ginza.

For international networking amongst delegates and speakers, the World Department Store Forum provides a number of unique networking platforms during the breaks, Official Dinner and Award Ceremony. More than 230 retail executives from 40 countries already registered to the conference, including more than 105 CEOs, Managing Directors and Chairmen.  

More information - register online

Information about the Speakers, Programme, Award, Venues, Store Tour and Online Registration is available at: 

Join us in Tokyo and embrace this great opportunity to hear about the latest evolutions and future developments in the department store and retail industry, while witnessing firsthand the magic of Japanese retailing.