1 December 2021
The Weekly

New CEO Olivier Bron announced the 2022 business plan for Central and Robinson Department Store's business.  The group plans to allocate THB 5bn (US$ 150mn) to open new department stores and renovate existing ones along with technology in the year to come, that will be aligned with the changing lifestyles and new generation behaviours. Currently there are 74 department stores of the total, 49 stores belong to Robinson and the remaining 25 stores belong to Central Department Store. "Central and Robinson have overcome the challenges caused by the Covid-19 pandemic, with the success of the omnichannel sales of 120% year-to-date. Online business has massive growth while offline business continues to grow. Therefore, we are committed to opening our offline stores with the main focus on creating different shopping atmospheres and lifting up the standard to international level," Olivier Bron said. 

With the omnichannel strategy as the key to the company's robust growth, it plans to allocate THB 3bn (US$90mn) to technology over the next five years at Central and Robinson, aiming to deliver a complete omnichannel shopping service by connecting the worlds of offline and online shopping. Central App has evolved into a super app, offering all services from Central in a single app, the equivalent of putting the entire store on a phone. A range of social commerce channels have also been improved, including Chat & Shop through LINE@CENTRALOFFICIAL and LINE@ROBINSON, Central TV, Facebook Live and Personal Shopper on Demand 1425, a shopping service with a personal shopper.

Innovations have also been brought in to reach omnichannel leadership in the premium segment, such as the reordering service and easy shopping from a single location, to be piloted at Central Silom Complex this year-end. Customers can also expect the launch of new lifestyle shopping Central TV Live on YouTube and Facebook. Six key strategies have also been announced to help Central and Robinson pave the way for the store of the future, offering a real customer-centric shopping experience and set to achieve double-digit sales growth within the five years. Strategies include the best in class product assortment and services including items exclusively available at Central and Robinson stores while focusing on importing new products and brands to entice customers and to elevate all departments to become ultimate shopping destinations.