Saks Global is launching a program elevating incentives for stylists and selling associates. The Saks Fifth Avenue and Neiman Marcus Seller Success Track program starts in November and is expected to be fully rolled out to all selling associates in 2026. The program is designed to motivate associates to sell more merchandise, provide tools to improve their selling skills, identify clearer career paths for workers as they achieve certain goals, and make customers feel they’re getting better service and more personal attention. It applies to both Saks Fifth Avenue and Neiman Marcus associates. The Saks Global program focuses on two types of selling associates: stylists that wardrobe clients from head to toe, and sellers specializing in a specific merchandise area.

The program is offered once an individual hits $1mn in annual sales — what the company refers to as ‘emerging stylists’ or ‘emerging sellers’ — and continues to grow through various levels until the selling associate reaches the ‘master stylist’ or ‘master seller’ levels with at least $7mn in annual sales. Officials noted that the program builds upon the Saks Fifth Avenue Fifth Avenue Club for personal service, and its network of personal stylists at Neiman Marcus. The company indicated it will support sellers with coaching and skill building even if the individual is selling less than $1mn in merchandise annually, though the level of support is ‘enriched’ when a seller hits $1mn. Incentives under the program include new customer acquisition support, whereby Saks Global has dedicated roles that focus on identifying and connecting new high-potential customers with master stylists who work on an appointment-only basis.

Another incentive provides an assistant for an associate. The assistant would involve managing appointment calendars, contacting clients, setting follow-up reminders, pulling products and supporting social media activities. Also, a new type of stylist, the ‘global stylist,’ has been introduced. They will work ‘wherever and whenever’ their clients choose to shop, meaning they will be working at both the Neiman Marcus and Saks Fifth Avenue stores and websites. In revealing the new program, Saks Global disclosed the following statistics: The company has 30mn ‘high and ultra’ net worth luxury customers; the top customers have a household income of at least $1mn; the top 2% of Saks Global’s customers have a net worth of at least $2mn; 40% of Saks Global’s sales are driven by the top 2% of customers. Saks Global employs more than 3,400 stylists, with nearly half of them selling $1mn or more annually.