13 May 2020
The Weekly
South Korea

Lotte Department Store will introduce a do-not-disturb shopping service it dubs ‘shop-alone’. Customers will be able to shop alone without any offer of assistance from staff if they carry a ‘shop-alone’ sticker or bag ring available near stores’ information desks or escalators. The do-not-disturb shopping service is the brainchild of new, young staff born after the 1980s, and will be tested at Lotte Department Store’s flagship Young Plaza, and the company’s Jamsil branch starting today. For VIP customers, a personal-shopping consultant will be available for reservations, made via Lotte Department Store’s smartphone app, after they choose an item of interest.

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