19 August 2021
Research Reports
United States
Nordstrom Annual Report 2020

To say 2020 was unlike anything Nordstrom has experienced in the past 120 years would be an understatement. Nordstrom faced numerous challenges that forced them to rethink the way they work, but one thing that didn’t change was how proud they are of their people. Their dedication, passion and genuine concern for their customers and each other was a bright light throughout these tough times. From their Alterations team sewing medical grade masks for health care workers to their Restaurant team providing warm meals to employees in Texas impacted by winter storms, their people consistently extended themselves to each other, bringing the true meaning of service to life. Nordstrom has always felt fortunate to have a team of people who care so much, and that is especially true right now. It is because of them Nordstrom was able to navigate the past year and now has so many exciting opportunities in front of them.

Download the full report here

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